Contact us

Contact Us

At Carnival Bingo, we are committed to providing our customers with top-notch support and assistance whenever they need it. Whether you're facing a technical issue or have questions about your account, we've got the resources available to help.

Customer Support Availability

Our customer support team is available through various channels, ensuring that you can reach us at a time and method that suits your needs.

Live Chat: Our live chat service allows for real-time assistance, providing an instant solution to any issue or query.
Email Support: For more detailed inquiries or issues, please submit your request via email. We will get back to you as soon as possible with a response within 24 hours.
Help Centre and FAQ: Our comprehensive Help Centre provides answers to common questions and troubleshooting guides for frequent issues.

Verification or Account-Help Support

For verification-related concerns or assistance with account recovery, please submit your request via email. We will review the matter carefully and respond as soon as possible.

Technical Support

To report any technical issues with our website, software, or services, please provide detailed information about the issue via email. Our team of experts will investigate the problem and get back to you within 24 hours with a solution or further guidance.

Complaint or Dispute Guidance

In case you're not satisfied with your experience or encounter an issue that wasn't resolved through our support channels, we have established an escalation process to help resolve disputes amicably. For more information on this procedure, please review our dedicated dispute resolution guidelines document available in the Help Centre.

Communication Response Expectations

Please note that our response times may vary depending on the complexity of your issue or inquiry.

Technical Issues: We will respond within 24 hours with a solution or further guidance.
Non-technical inquiries: We strive to respond as soon as possible, typically within one business day (Monday through Friday).
Verification or account-related queries: These will be processed in the order they are received. Please allow at least 3 to 5 business days for a response.

Account-Security Assistance

If you suspect any unauthorized activity on your Carnival Bingo account, please contact our support team via email immediately so we can assist with necessary steps to protect your assets and sensitive information.

Mobile and Desktop Support Accessibility

Our website is optimized for use across various devices. For more technical details about device compatibility or troubleshooting issues related to specific platforms, check the Help Centre or submit a detailed description of the issue by email.

We strive to provide the best possible experience for our users. If you have questions, concerns, or feedback regarding our products or services, please reach out via any of the methods listed above.